IT BUSINESS ANALYST / ENGINEER

Resume

Data Analyst - Aviva

Assurance - Services Financiers

Main project : Implementation of the European Directive IORP II (transposed into Irish law in 2021) and set-up of a Master Trust to insure compliance with this new regulation.

• Analysis of the current pension funds portfolio, divided on different plarforms (more than 5 billions of assets under management)
• Creation of ad-hoc reports to analyze the complexity of transfers to the Master Trust and to propose the solution to Clients and Partners
• Testing and documentation of the Master Trust management solution

Other project: Rationalization of the offer of financial products and investment funds. Preparation of mailing files to Customers (more than 40,000 emails sent)

Compensation Business Analyst - Aviva

Insurance - Financial Services

Analysis of all compensation benefits and non-compensation costs (including trainings and subscriptions). Data-driven analysis in respect with the company orientations.

Business Analyst & French Customer Service Team Leader - AXA Life Europe

Insurance - Financial Services

Mission in the context of the progressive outsourcing of IT and Customer Service activities.

Transitional management before transfer of the activity to an external provider (IPSI)

Supervision of the French Customer Relationship Management with financial advisors and customers:

• Management of Customer Service Representatives
• Expertise and knowledge focal point for Team members
• Monitoring anti money laundering and compliance issues
• Recruitement of new Customer Service Representatives

As Business Analyst:

• Process mapping and workshops with the new service provider taking over the Customer Service activity
• Data analysis and data cleaning
• Requirements to extract data (built with the Business Analysts team)
• Update of documentation related to reports and templates of documents provided to customers
• Testing and validations of templates and outputs

Business Analyst - AXA Life Europe

Insurance - Financial Services

Main project: Risk Management Process Mapping

• Analyzing business processes mostly linked to Solvency II
• Global process mapping with diagrams to describe workflows and architecture (for each process)
• Quick-win implemented: automated data quality checks (Access database)
• First insights about Robotic Process Automation and first drafts of process mapping with the Actuarial Department

Project outcomes: Starting point to design new processes and to improve interactions with new providers/suppliers + training material for new comers

Business Analyst - SSE Airtricity

Energy

Projects :

• Marketing automation: Migration to Oracle Eloqua (SaaS)
  • Designing detailed requirements (including user stories to emphasize the Business point of view)
  • Following-up of workshops with the provider (Infosys) and the business experts
  • Validation of deliverables
• Digital : Defining scope and requirements to modernize the architecture of the customer website (the "Online Self Service") by using APIs/micro-services with a responsive front-end built with Angular JS
• GDPR :
  • Creating, with stakeholders, the solution to collect and manage customer marketing options : permissions, preferences and profiling
    • Mapping existing marketing opt in/out fields with the new detailed options
    • Writing Change Requests to implement the new solution
    • Prototype: https://codepen.io/Thierry75974/full/vRBbva/
  • Supporting another Business Analyst to analyse and specify requirements about database management
    • Writing generic requirements
    • Gap analysis
    • Refining requirements for eqch database
  • Creating, with stakeholders, the new workflow to apply the right to be forgotten

Business Analyst - AXA Life Europe

Insurance - Financial Services

Main project: OECD Common Reporting Standard (CRS)

• Analysing OECD CRS legislation to acquire a deep knowledge
• Writing business and technical requirements to develop the XML report
• Following-up and supporting the offshore development team
• Testing and validating report
• Designing processes to update data, export report and correct mistakes

Success: the XML report was ready 1 month before the initial deadline.

Other projects:

• GDPR: requirements for deletion/anonymisation of personal data
• Publishing: updating documentation and templates
• Digitalization of printed documents: migration to a secure file server

Project Manager - Banque Populaire Rives de Paris

Retail banking

Working at IT Organization department. Transverse position where I was responsible of the deployment of several IT projects.

Projects:

• Regulatory & compliance: US FATCA & OECD CRS (Automatic Exchange of Information), software access limitation for employees
• IT infrastructure: evolution to a cloud infrastructure, upgrade and modernization of Intranet workspace
• Digital: electronic signature, multichannel

Tasks:

• Analyzing process flows and designing optimized workflow diagrams
• Collecting all essential data and transmission of consistent information to stakeholders involved in complex IT projects
• Ensuring solutions are delivered to quality, on time, within budget, and in line with company requirements
• Monitoring planning
• Managing change and writing communication materials and documentation
• Producing regular and ad hoc reports
• Participating in meetings involving all regional banks, to ensure the deployment of new projects and guide future developments
• Problem-solving (including incidents with shares, just before the annual General Meeting of shareholders)

Successes:

• Increase of the certification rate of customers (CRS)
• Due diligences for High Value Accounts performed in time (CRS)
• Help and advice to the team for the use of Excel and Teradata / SQL

Consultant / Project Manager - Primeum, consulting company specialized in incentive compensation

Consulting

Outsourcing of incentive calculations for key accounts (pharmaceutical companies & banks / insurance) in France and Europe: Allianz, MSD (Merck), Pfizer, Daiichi-Sankyo, Schering-Plough (merge with MSD en 2009)

• Analyzing sales data to design efficient incentive schemes
• Providing recommendations based on analysis of business processes and HR rules
• Settings Primeum's incentive compensation management suite
• Calculating incentives for hundreds of employees and millions of euros
• User acceptance testing
• Targeting a "Zero defect" quality objective with strict deadlines
• Producing reports with data visualization
• Writing functional specifications to develop specific add-on
• Customer relationship, product demonstrations and pre-sales

Success: Management of incentive calculations during the merger between MSD and Schering-Plough

Co-founder - web agency SAGAPO Productions

Web development

Driven by the desire to create a company, I started the adventure immediately after my engineering school.

• Web development in PHP / MySQL / Javascript
• Web design and wireframing
• Managing company and 2 e-commerce shops (custom equestrian equipment and cosmetics)
• Producing video for Alinéa (presentation of the kitchen collection 2008)
• Providing technical advice for EquiConcept (event management company)
• Customer relationship, pre-sales

Progressive reduction in activity following the death of co-director of SAGAPO Productions, Cyril BERGER, January 11, 2009.

Technical internship - France 2

Media & audiovisual

IT department, division of Technical Resources and Logistics.

• Auditing with formalization of procedures (on the model of ISO 9002)
• Developing an intranet application to monitor failures (PHP / MySQL)
• Participating in a knowledge management project

Commercial internship - Orange

Telecom

As a technical advisor in contact with customers in shops or during events.

Professional skills

Good knowledge of web technologies:

• Programming languages: Javascript, PHP, Java, SQL, HTML / XML, CSS
• Web frameworks: NodeJS (ExpressJS, SailsJS), Jquery, SilexPHP, Bootstrap
• Microservice architecture
• Applications related to Information and Communication Technologies
• Deployment of open-source technologies

Strong software knowledge:

• Office: Excel, Access, Word, Powerpoint, Visio
• Project management: Jira, Bitbucket, SourceTree, Jenkins
• Programmation: Brackets, Atom, Eclipse
• Databases: MySQL, MongoDB, Teradata

Academic knowledge in computer sciences (C, C ++, Java, VHDL, Assembler), electronics (digital and analog electronics, signal processing, microelectronics) and telecommunications (radio frequency, GSM and UMTS networks, PLC).

Good analytical skills to drive projects efficiently and with pragmatism.

• Specifications and formalization of production processes
• Agile and waterfall methodologies
• Change management
• Ability to multi-task, plan and prioritize work schedule
• Complex problem-solving, critical thinking

Use of best practices from Waterfall and Agile methodologies to manage efficiently projects.

Good communicator with the ability to influence stakeholders.

• Capability to explain complex technical concepts in simple terms to a non-technical audience
• Confident to interact with all levels of an organization

Incentive compensation management of sales teams:

• Theories of motivation
• Design of variable pay schemes
• Data processing and calculation of incentives
• Analysis and monitoring of the effects of measures implemented

Developers team management and meeting management,
Global understanding of the operations of the business.

E-marketing & e-communication, 
Customer relationship, 
Presentation of commercial offers.

French: mother tongue
English: fluent
German: learned at school, never practiced

Education

Process Com Training

Training in communication and management (personality structure, adapting communication with respect to your interlocutors).

Engineering School EFREI (Ecole FRançaise d'Electronique et d'Informatique)

• Computer science / Electronics / Telecommunications
• School specializing in Information and Communication Technologies

Preparatory classes for engineering schools in high school Leconte de Lisle

• 1st year: Physics, Chemistry and Industrial Sciences
• 2nd year: Physics and Industrial Sciences